Workday Integration Cloud debut raises bar on integration as service, deeply ingrains integration as apps function

Recognizing broad integration as an essential ingredient to modern business agility, Workday today delivered a set of cloud-based integration capabilities to its partner ecosystem and growing stable of software-as-a-service (SaaS) ERP users.

The Workday Integration Cloud Platform is joined by a graphical tools suite designed to broaden the use of integration by more types of workers so they -- as well as IT -- can build and deploy the desired integrations that best support processes among and between businesses.

Workday is using its SaaS-based enterprise solutions for human resources, payroll, and financial management as a beachhead for popularizing integration platform as a service (iPaaS). The goal is to allow for complex, custom integrations to be built using Workday tools and then be deployed and managed in the Workday Cloud. [Disclosure: Workday is a sponsor of BriefingsDirect podcasts.]

Opening up integration functions to more users on the front lines of business-to-business requirements empowers those workers. But providing those integration capabilities on a common enterprise cloud environment -- one that exploits enterprise service bus (ESB) technology and SOA benefits -- gives the users freedom without risk of chaos or lack of control and management.

Incidentally, I'll be on a live webinar this Wednesday at 2 pm ET on the general topic of integration platform as a service (iPaaS) and cloud-based computing approaches. Sign up to watch the panel discussion.

Early advocacy of iPaaS

An early advocate for the "integration as a service" concept, Workday is delivering on that vision in a way that could rapidly broaden its appeal beyond human resources management (HRM) and enterprise ERP and into more general cloud services. The strong integration capabilities bolsters the appeal of Workday's applications services, draws in more service partners, and sets the stage for providing wider integration capabilities.

While business-to-business integration is a key requirement for how companies support their employees -- with complex interactions across suppliers for payroll, benefits, and recruitment -- the data and access control in human resources systems proves an essential ingredient for making general integrations become more automated and safe. The new cloud integration services and tools allow customers and partners to build, deploy, run and manage custom integrations for the numerous systems and applications that connect to and from Workday.

The bottleneck of IT-administered integrations based on installed integration platforms does not seem up to this task.

But Workday executives say that "the sky is the limit" on where cloud-based integration -- that is part and parcel with applications services -- can go. And the timing is pretty hot. That's because we’re seeing that companies are focused on the business process level more, and that the resources, assets, participants and interfaces that support those processes are more varied and distributed than ever.

The challenge, then, is not just middleware integrations amid a more complex and dynamic environment, but of integrating more types of services and resources from more places by more people. The bottleneck of IT-administered integrations based on installed integration platforms does not seem up to this task. The integration requirements need to shift right along with the elements that support “boundaryless” processes.

Beat the complexity

Additionally, the historic separations of data integration, application integration and web services interoperability and access need to come together better. Those tasked with crafting and adapting business processes need to architect across the domains of integration, not be hobbled by the complexity and incompatibility among and between them. Logic and data need to play well together regardless of where they reside or how their underlying technology behaves.

In order to accomplish these new requirements, an uber integration capability that can be leveraged by various IT constituents amid an ecosystem – not installed by any or all those IT environments – appears the best and fastest approach. An integration platform in the cloud that can be leveraged and managed with enterprise-caliber security and access control at the process level can solve these vexing problems, for data, process, workflow, collaboration and traditional integration methods.

Cloud-based integration can turn IT into a rapid enabler of process innovation, rather than a costly bottleneck.

Embedding the integrations as core features of the common applications architecture also frees up the lock-in from the database integration hairball that often builds around on-premises n-tier architectures. The brittle nature of such custom integrations has also driven up the cost of computing significantly, while holding back companies from adopting new technology at a business pace, rather than an integrations pace.

That's why iPaaS and a multi-tenancy cloud environment can be a powerful productivity enhancer: businesses can far better create relationships between their organizations and pursue process innovations without the need to adjust a vast hairball of legacy software. Cloud-based integration can turn IT into a rapid enabler of process innovation, rather than a costly bottleneck.

Furthermore, the need to address people, process and technology concerns is cliche for all IT activities, but perhaps most important for how process integrations really work. Who gets to integrate what and how, and who can give permissions for cross-organizational interactions has been a thorny issue. Workday's approach to cloud integration building leverages permissions and policy-driven access and governance to make integration crafting a more mainstream corporate competency.

Benefits of multi-tenancy

Because Workday's SaaS offerings are architected on multi-tenancy operational model, whereby all users and partners to the Workday services and applications are in synch on versions and updates, integrations can be made and amended with far less complexity. A major deterrent for legacy-based EAI and middleware integrations is in the risk and complexity of making integrations that break when its time to upgrade apps or platforms.

And while APIs and lightweight connectors have been a huge benefit in recent years, the APIs interactions are not always enough for enterprise-level process integrations. There's also the problem of API sprawl, and the need to manage the interactions holistically and comprehensively.

It's the processes, after all, that count most and should be easy to safely make, remake and iterate on.

In a nutshell, Workday is working to break the integration-platform-database-applications vise that can hinder and bind enterprises and governments. The relations need to go deeper than APIs. Solving this is no small feat, but it may be one of the greatest long-term benefits of the cloud computing model, both in terms of cost and agility. It's the processes, after all, that count most and should be easy to safely make, remake and iterate on.

It's time that agile integration become a feature of more applications, rather than a hand-crafted after-market exercise at the complex database and middleware tiers. And if that can happen quicker and better as a cloud-based iPaaS model, I'm all for it.

Collaboration moves to services level

The need to effectively cobble together services, data, participants and logic and management in business processes needs to go beyond the over-burdened IT team. Social media trends show us that productivity comes from allowing individuals to reach out and craft new and better ways of doing things, of being collaborative wherever and however they can to support their goals.

Already we’re seeing self-motivated users integrate through outside entities, Facebook and Google apps being a prime examples. They are also accessing their own apps and data via web and mobile apps and via app stores. More data is being generated and stored in a variety of clouds and/or partners, and so the need to integrate the data from and amid third parties is an imperative, especially to gain comprehensive analytics. We need to both manage and examine Big Data as well as Far-Flung Data. Integration is a huge part of that.

As I mentioned, I'll be on a live webinar this Wednesday at 2 pm ET on the general topic of integration platform as a service (iPaaS) and cloud-based computing approaches. Sign up to watch the panel discussion.

You may also be interested in:

• Delivering data analytics through Workday SaaS ERP apps empowers business managers at actual decision points
• CEO interview: Workday's Aneel Bhusri on advancing SaaS and cloud models for improved ERP
• Workday builds out SaaS bellwether for human capital management services and costs control

Enterprise architecture’s quest for its proper identity

This guest post comes courtesy of Len Fehskens, Vice President of Skills and Capabilities at The Open Group.

By Len Fehskens

It is my impression, from what I read and hear in many enterprise and business architecture blogs and forums, that the enterprise architecture (EA) community comprises multiple factions, and which faction you are part of depends on how you answer two questions. These are fundamental questions that I suspect many in the EA community (present company excepted, of course) have not asked themselves explicitly, or, if they have, considered why they would answer them one way or the other.

I believe the answers to these questions color the way we talk and think about enterprise architecture, and until the EA community as a whole comes to a consensus regarding their answers, we risk talking past one another, using the same words but meaning significantly different things. [Disclosure: The Open Group is a sponsor of BriefingsDirect podcasts.]

The two questions are:

• Is enterprise architecture primarily about IT or is it about the entire enterprise?
  
  
• Is enterprise architecture a “hard” discipline or a “soft” discipline?

My answers:

Enterprise architecture ought to be about the entire enterprise, because that’s what the name implies. If it’s really about IT, it ought to be called enterprise IT architecture. Whether or not you believe it’s possible or desirable to apply architectural thinking to the entire enterprise doesn’t change the fact that we ought to name things honestly. And when we name architectures, it seems reasonable to me to expect that if an architecture is implemented primarily in the [x] domain, it ought to be called an [x] architecture. Adding two more syllables (IT) to the seven (en-ter-prise ar-chi-tec-ture), or inserting two characters (IT) in the acronym (EA), isn’t an unbearable burden. Say it – “enterprise IT architecture.” Spell it – “EITA.”

Rarely has the cost of honesty been so modest. If you mean the architecture of an enterprise’s IT assets and capabilities, say EITA. Don’t say EA unless you really mean the architecture of the entire enterprise, not just its IT assets. Even if you consider the needs of the enterprise, or the structure of the enterprise’s processes, if the implementation of the architecture you’re developing will be mostly in the IT domain, it’s EITA, not EA. Even if you believe that architectural thinking can be meaningfully applied only to the IT function of an enterprise, it’s still EITA, not EA.

Soft discipline

My answer to the second question is that I believe enterprise architecture, as scoped above, is a “soft” discipline. I think talking about “manufacturing” or “engineering” enterprises is just silly; it’s another example of the kind of aggrandizement that misnaming enterprise IT architecture represents.

Even calling an enterprise a “system” is risky. We use the word system in two senses. One is a very broadly inclusive idea, often expressed as “everything is a system,” in that many things can be viewed as assemblies or aggregates of smaller components. This concept of system is useful because it encourages us to take a holistic, rather than reductionist, perspective, acknowledging that the relationships between the pieces are as important as the individual pieces themselves. The other sense of “system” is the one engineers use – a system is an artifact that has been methodically designed and built from interconnected components. Calling something a system in the first sense doesn’t make it a system in the second sense; it doesn’t make its behavior and performance analytically tractable or deterministic.

It is simply not possible to specify an enterprise as completely, and to the same level of detail, as it is to specify a building or a locomotive or an airplane. And, for the purpose of enterprise architecture, i.e., to ensure that an enterprise’s assets and capabilities are aligned with its vision, mission and strategy, it isn’t necessary to do so, even if we could.

It may be possible to do so for EITA, and maybe that’s where the idea that the same can be said of the enterprise as a whole comes from.

Calling something a system in the first sense doesn’t make it a system in the second sense; it doesn’t make its behavior and performance analytically tractable or deterministic.

If the enterprise as a whole is a system, it’s a people-intensive system, and as such one might as well talk about manufacturing or engineering people.

After all, why do we call them “enterprises”? Consider the first definition of the noun “enterprise” in the Oxford English Dictionary: “A design of which the execution is attempted; a piece of work taken in hand, an undertaking; chiefly, and now exclusively, a bold, arduous or momentous undertaking.” Clearly implicit in this definition is that this is something undertaken by people. There’s a nod to this reality when we refer to an enterprise as a “sociotechnical system”, but the “socio” too often gets short shrift while the “technical” gets the bulk of the attention.

Yes, people play a role in other “systems” – they live and work in buildings, they drive locomotives and pilot airplanes. But people don’t just interact with an enterprise; in a fundamental sense, they are the enterprise. And unlike buildings and locomotives and airplanes, enterprises are continually adapting themselves, in the homeostatic sense of maintaining their integrity and identity in the face of internal and external change, and in the sense of deliberately repurposing themselves in response to such change.

How would you answer these questions, and why would you answer them that way? Our answers strongly influence what we believe is within the purview of enterprise architecture, how we address that scope, and what we imagine we can accomplish by doing so.

This guest post comes courtesy of Len Fehskens, Vice President of Skills and Capabilities at The Open Group.

You may also be interested in:

• Open Group cloud panel forecasts cloud as spurring useful transition phase for enterprise IT architecture
• Examining the current state of the enterprise architecture profession with The Open Group's Steve Nunn
• Exploring the role and impact of the Open Trusted Technology Forum to ensure secure IT products in global supply chains
• New definition of enterprise architecture emphasizes 'fit for purpose' across IT undertakings

Mobile enablement presents challenges, opportunities as enterprises retool apps for the future now

This guest post comes courtesy of Stefan Andreasen, Founder/CTO, Kapow Software.

By Stefan Andreasen

Mobile adoption rates are on the rise and if market reports are any indication, growth rates aren’t slowing down anytime soon. Consumers and employees alike are the driving forces behind mobile adoption spurred by the evolution in mobile device capabilities along with the speed of mobile networks.

A recent Morgan Stanley research study predicts that sales of smartphones will overtake PC sales (including both desktops and notebooks) in the next two years, supporting the demands of our always-connected society. [Disclosure: Kapow Software is a sponsor of BriefingsDirect podcasts.]

The ubiquity of smartphones and more than 300,000 mobile apps available on Apple’s App Store, coupled with the ease and convenience of mobile computing is putting pressure on IT to mobile enable B2C and B2E applications to facilitate organizational efficiency and keep up with consumer and employee demand for mobile access to applications and content.

When it comes to enabling mobile access to mission-critical enterprise apps, companies have made far less progress.

It’s no surprise that millions of employees around the world are bringing their smartphones and mobile devices to work, resetting workplace expectations to have always-on access to the instantly available business apps that they’ve grown accustomed to from their personal lives.

According to a survey conducted by the Yankee Group, 90 percent of organizations surveyed have already enabled smartphone access to corporate email and PIM. Yet when it comes to enabling mobile access to mission-critical enterprise apps, companies have made far less progress, with only 30 percent of those surveyed providing smartphone access to customer relationship management (CRM), 20 percent to enterprise resource planning (ERP), and 18 percent to sales force automation (SFA).

CIOs scrambling

IT leaders and industry analysts are noticing CIOs scrambling to mobile-enable legacy applications to make them available on smartphones, tablets, and even GPS/navigation devices. And, IT departments are feeling the growing pressure to get this done in a matter of months -- to not only stay ahead of the competition, but in many cases, just to keep up.

One of the main challenges companies need to overcome when enabling mobile device access to existing data or legacy applications is the lack of “mobile ready” web service application programming interfaces (APIs) for existing applications.

Adding a service-level interface to a legacy application is a complex development project that typically involves a full or extensive rewrite of the existing legacy application. A common problem is that throughout the years an application has been written and modified by multiple developers, which are likely to have left the company, along with their institutional knowledge about the application. This situation had led many companies to basically re-write the application, which can take several years of coding and insurmountable resources and budget.

This situation had led many companies to basically re-write the application, which can take several years of coding and insurmountable resources and budget

It’s essential that organizations evaluate these important factors when embarking on a mobile enablement project:

• Do the applications you want to mobile-enable have documented APIs?
  
• What components and features of your business application do you want to mobile enable?
  
• How are you taking into account form factor?
  
• How will you deal with business logic and processes too complicated to be executed on a mobile device with a limited keyboard, where air time needs to be controlled, and server round trips need to be minimized?
  
• How will you deal with service interruptions requiring the ability to queue processes for later execution on the back end?
  
• Will you be combining data from multiple apps into one mobile application?
  
• What mobile platforms do you need to support?
  
• To what extent will you want to modify or extend your mobile application in the near future?

The best way to facilitate mobile enablement projects is with focused, goal oriented, up-front planning that doesn’t underestimate the complexity of the process, especially when dealing with traditional data integration techniques.

What many companies aren’t aware of is that there is an alternative approach to developing custom-built, native apps that doesn’t require dependency on pre-existing APIs.

Known as “browser-based data integration,” this emerging approach makes existing business applications and data “mobile ready” by allowing organizations to wrap their existing web application without changing the systems that are already there.

By creating a new web service interface “wrapper” without re-writing any of the existing code, mobile access to enterprise B2C and B2E applications can be possible in days or weeks, not months or years.

It’s no surprise that mobile initiatives are now a top priority for every enterprise. The challenge is to approach these projects as swiftly and efficiently as possible to stay relevant and productive. By combining the proper up-front planning process with browser-based mobile enablement technologies, companies can quickly provide their mobile users with the data and apps they so desperately want and need.

This guest post comes courtesy of Stefan Andreasen, Founder/CTO, Kapow Software.

You may also be interested in:

• Some thoughts on the Microsoft and Nokia tag team on mobile or bust news
• Kapow launches data integration platform for rapid data delivery to multiple devices
  
• Android gaining as enterprises ramp up mobile app development across platforms and business models
• Why HTML5 enables more businesses to deliver more apps to more mobile devices with greater ease
• Web Data Services Extend Business Intelligence Depth and Breadth Across Social, Mobile, Web Domains
  

New HP Premier Services closes gap between single point of accountability and software-to-cloud sprawl

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript or download a copy. Sponsor: HP.

Welcome to a sponsored podcast discussion on how new models for IT support services are required to provide a single point of accountability when multiple and increasingly complex software implementations are involved.

Nowadays, the focal point for IT operational success lies not so much in just choosing the software and services mixture, but also in the management and support of these systems and implementations and the SLAs as an ecosystem -- and that ecosystem must be managed comprehensively with flexibility and for the long-term.

Long before cloud and hybrid computing models become a concern, the challenge before IT is how to straddle complexity and how to corral and manage -- as a lifecycle -- the vast software implementations already on-premises.

Of course, more of these workloads are supported these days by virtualized containers and often by a service-level commitment. IT needs to get a handle on supporting multiparty software and virtualized instances, along with the complex integrations and custom extensions across and between the applications.

Who are you going to call when things go wrong or when maintenance needs to affect one element of the stack without hosing the rest? How do you manage and broker at the service level agreement (SLA), or multiple SLA, level?

More than ever, finger pointing on who is accountable or responsible amid a diverse and fast-moving software environment cannot be allowed, not in an Instant-On Enterprise.

Not only does IT need a one-hand-to-shake value on comprehensive support more than ever, but IT departments may need to increasingly opt to outsource more of the routine operational tasks and software support to free up their IT knowledge resources and experts for transformation, security initiatives, and new business growth projects.

To learn how this can be better managed, we've tapped an executive from HP Software to examine an expanding set of new HP Premier Services designed to combine custom software support and consulting expertise to better deliver managed support outcomes across entire software implementations.

Anand Eswaran, Vice President, Global Professional Services at HP Software, is interviewed by BriefingsDirect's Dana Gardner, Principal Analyst at Interarbor Solutions.

Here are some excerpts:

Eswaran: We're offering HP Premier Services across the entire portfolio for all solutions we put in front of customers. People may ask what's different. "Why are you able to do this today? The customer problem you are talking about sounds pretty native. Why haven’t you done this forever?"

If you look at a software organization, the segmentation between support and services is very discrete, whether inside the company or whether it is support working with services organization outside the company, and that’s the heart of the problem.

What we're doing here is a pretty big step. You hear about "services convergence" an awful lot in the industry. People think that’s the way to go. What they mean by services convergence is that all the services you need across the customer lifecycle merges to become one, and that’s what we are doing here.

We're merging what was customer support, which is a call center, and that’s why they can't take accountability for a solution. They are good at diagnostics, but they're not good at full-fledged solutions. They're merging that organization.

What that organization brings in is scale, infrastructure, and absolute global data center coverage. We're merging that with the Professional Services (PS) organization. When the rubber hits the road, PS is the organization, or the people, who deploy these solutions.

In my view, and in HP Software’s view, this is a fairly groundbreaking solution.

By merging those two, you get the best of both worlds, because you get scale, coverage, infrastructure, capability. And by virtue of a very, very extensive PS team within HP Software, we operate in 80 or 90 countries. We have coverage worldwide. That's how we're able to provide the service where we take accountability for this whole solution.

Converged IT support and professional services

What we're announcing and launching and what we're talking about is enhancing and elevating that support from just being a product to actually being the entire project and the solution for the customer. This is where, when we deploy a solution for a customer, which involves our technology, our software, for the most part, a service element to actually make it a reality, we will support the full solution.

That's the principal thing now that will allow us to not just talk about business outcomes when we go through the selling lifecycle, but it will also allow us to make those business outcomes a reality by taking full accountability for it. That is at the heart of what we are announcing -- extending customer support from a product to the project, and from a product to the full solution.

If I walk through what HP Premier Services is, that probably will shed more light on it. As I explain HP Premier Services, there are two dimensions to it.

The first dimension is the three choice points, and the first of those is what has classically been customer support. We just call it Foundation, where customer support supports the product. You have a phone line you can call. That doesn't change. That's always been there.

The second menu item in the first dimension is what we term as Premier Response, and this menu item is where we actually take that support for the product and extend it to the full project and the full solution. This is new and this is the first level of the extension we are going to offer to the customer.

The third menu item takes it even further. We call it Premier Advisory. In addition to just supporting the product, which has always been there, or just extending it to support a solution and the project -- both of those things are reactive -- we can engage with the customer to be proactive about support.

That's proactive as in not just reacting to an issue, but preempting problems and preempting issues, based on our knowledge of all the customers and how they have deployed the solution. We can advise the customer, whether it's patches, whether it's upgrades, whether it's other issues we see, or whether it's a best practice they need to implement. We can get proactive, so we preempt issues. Those are the three choice points on the first dimension.

We make anything and everything to do with the back end -- infrastructure, upgrades, and all of that -- completely transparent to the customer.

The second dimension is a different way to look at how we're extending Premier Services for the benefit of the customer. Again, the first choice point in the second dimension is called Premier Business. We have a named account manager who will work with the customer across the entire lifecycle. This is already there right now.

The second part of the second dimension is very new, and large enterprise customers will derive a lot of value from it. It's called Premier TeamExtend. Not only we will be do the first three choice points of foundation, support for the whole solution, and proactive support, we will extend and take control for the customer of the entire operation of that solution.

At that point, you almost mimic a software-as-a-service (SaaS) solution, but if there are reasons a customer wouldn't want to do SaaS and wouldn't want to do managed services, but want to host it on-site and have the full solution hosted in the customer premises, we will still deploy the solution, have them realize the full benefit of it, and run their solution and operate their solution.

Customer choice

We're not just giving them one thing, which they're pretty much forced to take, but if it's a very mature customer, with extensive capability on all the products and IT strategies that they're putting into place, they don’t need to go to TeamExtend. They can just maybe take a Foundation with just the first bit of HP Premier Services, which is Premier Response. That’s all they need to take.

Choice is a very big deal for us, so that customers can actually make the decision and we can recommend to them what they should be doing.

If there is an enterprise that is so focused on competitive differentiation in the marketplace and they don't want to worry about maintaining the solutions, then they could absolutely go to Premier TeamExtend, which offers them the best of all worlds.

By virtue of that, we make anything and everything to do with the back end -- infrastructure, upgrades, and all of that -- transparent to the customer. All they care about is the business outcome. If it's a solution we have deployed to cut outages by 3 percent and get service levels up-time up to 99.99 percent, that's what they get.

How we do it, the solutions involved, the service involved, and how we're managing it is completely transparent. The fundamental headline there is that it allows the customer to go back to 70 percent innovation and 30 percent maintenance, and completely flip the current ratio.

Impact of cloud solutions in the support mix

The reality is that cloud is still nebulous. Different companies have different interpretations of cloud. Customers are still a little nervous about going into the cloud, because we're still not completely sure about quality, security, and all of those things. So, this is the first or second step you take before you get comfortable to get to the cloud.

What we're able to do here is take complete control of that complexity and make it transparent to the customer -- and in a way -- to quasi-deliver the same outcomes which a cloud can deliver. Cloud is a trend, and we're making sure that we actually address it before we get there.

A lot of these services are also things we're providing to the cloud service providers. So, in a way, we're making sure that people who offer that cloud service are able to leverage our services to make sure that they can offer the same outcomes back to the customer. So, it’s a full lifecycle.

When we deploy a solution for a customer, which involves our technology, our software, for the most part, a service element to actually make it a reality, we will support the full solution.

In my view, and in HP Software’s view, this is a fairly groundbreaking solution. If I were to characterize everything we talked about in three words, the first would be simplify. The second would be proactive -- how can we be proactive, versus reacting to issues. And, how can we, still under the construct of the first two, offer the customers choice.

We've been in limited launch mode since June of last year. We wanted to make sure that we engage with a limited set of customers, make sure this really works, work out all the logistics, before we actually do a full public general availability launch. So, it is effective immediately.

We can also offer the same service to all the outsourcing providers or cloud service providers we work with. If you feel you're bouncing around between different organizations, as you try to get control of your IT infrastructure, whether if you work with an external SI and you do not feel that there is enough in sync happening between support and an external SI and you feel frustrated about it, this falls right in the sweet spot.

If you feel that you need to start moving away from just projects to business outcome based solutions you need to deploy in your IT organization, this falls right in the sweet spot for it.

If you feel that you want to spend less of your time maintaining solutions and more of your time thinking about the core business your company is in and making sure that your innovation is able to capture a bigger market share and bigger business benefits for the company you work for, and you want some organization to take accountability for the operations and maintenance of the stack you have, this falls right in the sweet spot for it.

Smaller companies

The last thing, interestingly enough, is that we see uptake from even smaller and medium-sized companies, where they do not have enough people, and they do not want to worry about maintenance of the stack based on the capability or the experience of the people they have on these different solutions -- whether it's operations, whether it's applications, whether it is security across the entire HP software stack. So, if you're on any of those four or five different use cases, this falls right in the sweet spot for all of them.

So, in summary, at the heart of it what we're trying to do is simplify the complexity of how a customer or an IT organization deals with the complexity of their stack.

The second thing is that an IT organization is always striving to flip the ratio of innovation and operations. As you look today, it is 70 percent operations and 30 percent innovation. If you get that single point of accountability, they can focus more on innovation and supporting the business needs, so that their company can take advantage of greater market share, versus operations and maintaining the stack they already have.

IT complexity is increasing by the day. Having multiple vendors accountable for different parts of the IT strategy and IT implementation is a huge problem. Because of the complexity of the solution and because multiple organizations are accountable for different discrete parts of the solution, the customer is left holding the bag on to figure out how to navigate the complexity of the software organization. How do you pinpoint exactly where the problem is and then engage the right party?

We actually start to engage with them in solving a business problem for them. We paint the ROI that we could get.

Find out more about the new HP Premier Services launch.

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript or download a copy. Sponsor: HP.

You may also be interested in:

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Red Hat introduces JBoss Enterprise SOA Platform 5.1 with enterprise-class open source data virtualization

Red Hat today announced the availability of JBoss Enterprise SOA Platform 5.1, which includes new extensions for data services integration.

JBoss Enterprise Data Services Platform 5.1, a superset of JBoss Enterprise SOA Platform 5.1, is an open source data virtualization and integration platform that includes tools to create data services out of multiple data stores with different formats, presenting information to applications and business processes in an easy-to-use service. 
These data services become reusable assets across the enterprise.

We're beginning to see a real marketplace for open source-based integration and middleware, and in many ways the open source versions are advancing the value and variety of these services beyond where the commercial products can quickly tread. The advantages of community development and open source sharing really shine when multiple and fast-adapting integrations are involved.

What's more, as cloud and SaaS services become more common, ways of integrating data and applications assets -- regardless or origins -- will need to keep pace. Standardization and inclusiveness of integration points and types may be much better served by a community approach, and open source licenses, than waiting for a commercial product upgrade, or costly custom integrations.

I also see enterprises, SMBs, ISVs and cloud providers working to elevate the concept of "applications" more to the business processes level. And that means that decomposing and re-composing and orchestrating of services -- dare I say via SOA principles -- becomes essential, again, regardless of services, data and assets origins.

Lastly, the interest and value in Big Data benefits is also roiling the landscape. The integration of data then becomes tactical, strategic, imperative and at the heart of what drives an agile and instant-on enterprise.

“Being able to integrate and synchronize useful information out of a wide range of disparate data sources remains a serious stumbling block to the enterprise,” said Craig Muzilla, vice president and general manager, Middleware BusinessUnit at Raleigh, N.C.-based Red Hat. “JBoss Enterprise Data Services Platform 5.1 is a flexible, standards-based integration and data virtualization solution built on JBossEnterprise SOA Platform that delivers more efficient and cost-effective application and data integration techniques, allowing enterprises to more fully realize the value of their data.”

All businesses draw upon many different data sources and formats to run their applications. In many cases these data sources are hardwired into applications through data access frameworks that reduce agility and make control and compliance difficult. This data architecture counters the agility and cost-savings benefits delivered by service-oriented architectures (SOA) by forcing redundant data silos for each application.

Multiple data stores

Data Services Platform 5.1 aims to address these problems by virtualizing multiple data stores simultaneously, delivering data services consumable by multiple applications and business processes. By leveraging the integrated JBoss Enterprise SOA Platform 5.1, the information delivered using data virtualization can more easily be integrated into the business via the enterprise service bus (ESB) included with the platform. 


JBoss Enterprise SOA Platform 5.1 includes:

• Apache CXF web services stack
  
• JBoss Developer Studio 4.0, which features updated SOA tooling for ESB and data virtualization
  
• A technology preview of WS-BPEL, which delivers service orchestration
  
• A technology preview of Apache Camel Gateway, which is a popular enterprise integration pattern framework that brings an expanded set of adapters to JBoss Enterprise SOA Platform
  
• Updated certifications -- Red Hat Enterprise Linux 6, Windows 2008, IBM, JDK, among others

  Being able to integrate and synchronize useful information out of a wide range of disparate data sources remains a serious stumbling block to the enterprise.

JBoss Enterprise SOA Platform follows the JBoss Open Choice strategy of offering a choice of integration architectures, messaging platforms, and deployment options. Also, both JBoss Enterprise SOA Platform 5.1 and JBoss Enterprise Data Services Platform 5.1 are designed to leverage past and present solutions, such as SOA integration, through the ESB, event-driven architecture (EDA) and data virtualization, while building a foundation to support future integration paradigms, such as integrating cloud, hybrid, and on-premise data, services and applications.

Along with JBoss Enterprise SOA Platform 5.1, Red Hat is offering a new two-day training course, JBoss Enterprise SOA Platform – ESB Implementation, which is focused on developing and deploying ESB providers and services using JBoss Developer Studio and JBoss Enterprise SOA Platform.

For more information on JBoss Enterprise SOA Platform, visit http://www.jboss.com/products/platforms/soa/.

For more information on JBoss Enterprise Data Services Platform, visit http://www.jboss.com/products/platforms/dataservices/.

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GigaSpaces announces new product for enterprise PaaS and ISV SaaS enablement

GigaSpaces Technologies announced today the upcoming release of its second-generation cloud-enablement platform, which offers an architecture aimed specifically at enterprise platform-as-a-service (PaaS) and independent software vendor (ISV) software-as-a-service (SaaS) enablement.

The addition of the newest GigaSpaces cloud-enablement platform broadens a growing field of vendors that are bringing to market the picks and shovels of the cloud gold rush. Targeting SaaS ISVs and the PaaS value makes a lot of sense, as this is where the services are being forged that will need to find cloud homes, be them on-premises, public or hybrids.

In the history of IT, no one got fired for helping good apps get built quickly and well, and deployed widely and openly. That goes for both ISVs and for custom enterprise apps. You just don't get to see that value truly delivered too often. But perhaps the transition to cloud and the need for ISVs to be seduced with openness, what GigaSpaces calls "silo free", will allow for new round of choice and productivity.

Expanding on the current GigaSpaces' solutions, the new products are include private and hybrid cloud-based offerings:

• "Silo-free" architecture that is a converged for more application and data environments, enabling improved cross-stack elasticity, multi-tenancy, unified SLA-driven performance, central management and simplifying development and operational processes.
  
  
• User, data and application policy-driven multi-tenancy management from the web tier down to the customer and data object levels. This provides better monitoring through a console that includes views into control, security, and visibility over the multi-tenancy aspects of the application.
  
  
• Built-in DevOps support helps uniformly manage and automate the lifecycle of the application middleware and its resources, reducing operational and development complexity, says GigaSpaces.
  
  
• Out-of-the-box third-party middleware management (e.g. Tomcat, Cassandra, JMS) that helps automate and manage application middleware services during deployment and production.
  
  
• Portability, multi-language and multi-middleware support, along with integration with existing processes and systems for private, public, and hybrid clouds.

Silo-free architecture

The platform has already been integrated with major strategic partners in the cloud arena, says GigaSpaces, with enterprises and SaaS providers using GigaSpaces cloud enablement in such industries as financial services, e-commerce, online gaming, healthcare, business process management, analytics, and telecommunications.

This new product offers a field-proven technology, minimizing the risks associated with migrating to the cloud, making former ‘mission impossibles’ very possible indeed.

In addition, the solution has been integrated with leading cloud-focused technologies with such partners Cisco and Citrix.

The GigaSpaces ISV SaaS and enterprise PaaS enablement platform is scheduled to be released in Q2 2011. All the new cloud-enablement features will be available to existing customers already using GigaSpaces eXtreme Application Platform (XAP) solutions for enterprise scaling as easily integrated add-ons.

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Big data consolidation race enters home stretch, as Teradata buys Aster Data

This guest post comes courtesy of Tony Baer’s OnStrategies blog. Tony is a senior analyst at Ovum.

By Tony Baer

At this point, probably at least 90 percent or more of analytic systems/data warehouses are easily contained within the SQL-based technologies that are commercially available today. We’ll take that argument a step further: Most enterprise data warehouses are less than 5 terabytes. So why then all the excitement about big data, and why are acquisitions in this field becoming almost a biweekly thing?

To refresh the memory, barely a couple weeks back, HP announced its intention to buy Vertica. And this morning came the news that Teradata is buying the other 89 percent of Aster Data that it doesn’t already own. Given Teradata’s 11 percent stake, the acquisition was hardly a surprise. Maybe what was surprising was the mere $263-million price tag, which Neil Raden wondered facetiously in his tweet, “That seems like a real bargain. I should have bought them myself!!! Or as Forrester’s James Kobielus tweeted, “Essentially, AsterData gives #Teradata the analytic application server (analytics + OLTP) they need to duke it out with Oracle Exadata.” [Disclosure: Aster Data Systems is a sponsor of BriefingsDirect podcasts.]

The irony is when you talk about big data, for years it was synonymous with one player: Teradata. But as we’ve observed, there’s more data everywhere and there’s cheaper processor, disk, cache, and bandwidth to transport and manage it –- whether you intercept event streams, store it, or federate to it.

Widening vendor ecosystem

In all this, Teradata has found itself part of a widening vendor ecosystem that has responded to its massively parallel technology with new variants in columnar, in memory, solid state, NoSQL, unstructured data, and event stream technology. While Teradata was known for taking traditional historical analytics, and in some cases, operational data stores to extreme scale, others were eking out different aspects of extreme analytics, whether it being real-time or interactive analysis of structured data, parsing of social media sentiment, taking smarter approaches to managing civil infrastructure or homeland security through analysis of sensory data streams, fraud detection, and so on.

Teradata has hardly stood still, having broadened out its product footprint from its classic proprietary hardware to a broad array of form factors that run on commodity platforms, solid state disk, and virtual cloud, and more recently with acquisitions of MySQL appliance Kickfire and marketing analytics provider Aprimo.

Viewed from a market perspective, Teradata’s acquisition marks the home stretch for consolidation of the current crop of analytic database challengers.

Acquisition of Aster Data, probably the best pick of the remaining lot of columnar database challengers, provides Teradata yet another facet of an increasingly well-rounded product portfolio. Going forward, we expect that Teradata will continue its offerings of vertical industry data templates to extend to the columnar world.

Viewed from a market perspective, Teradata’s acquisition marks the home stretch for consolidation of the current crop of analytic database challengers, who are mostly spread in the columnar field. Dell is the last major platform player standing that has yet to make its move.

The currently wave of consolidation hardly spells the end of innovation here, as there is plenty of headroom in the taming of the NoSQL world. And although acquisition of Aster Data overlaps with HP’s Vertica deal, that makes Teradata no less attractive for an HP that seeks to broaden out its enterprise software footprint.

This guest post comes courtesy of Tony Baer’s OnStrategies blog. Tony is a senior analyst at Ovum.

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Open Group cloud panel forecasts cloud as spurring useful transition phase for enterprise architecture

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript or download a copy. Learn more. Sponsor: The Open Group.

Welcome to a special discussion on predicting how cloud computing will actually unfold for enterprises and their core applications and services in the next few years. Part of The Open Group 2011 Conference in San Diego the week of Feb. 7, a live, on-stage panel examined the expectations of new types of cloud models -- and perhaps cloud specialization requirements -- emerging quite soon.

By now, we're all familiar with the taxonomy around public cloud, private cloud, software as a service (SaaS), platform as a service (PaaS), and my favorite, infrastructure as a service (IaaS). But we thought we would do you all an additional service and examine, firstly, where these general types of cloud models are actually gaining use and allegiance, and look at vertical industries and types of companies that are leaping ahead with cloud. [Disclosure: The Open Group is a sponsor of BriefingsDirect podcasts.]

Then, second, we're going to look at why one-size-fits-all cloud services may not fit so well in a highly fragmented, customized, heterogeneous, and specialized IT world -- which is, of course, the world most of us live in.

How much of cloud services that come with a true price benefit -- and that’s usually at scale and cheap -- will be able to replace what is actually on the ground in many complex and unique enterprise IT organizations? Can a few types of cloud work for all of them?

Here to help us better understand the quest for "fit for purpose" cloud balance and to predict, at least for some time, the considerable mismatch between enterprise cloud wants and cloud provider offerings, is our panel: Penelope Gordon, co-founder of 1Plug Corp., based in San Francisco; Mark Skilton, Director of Portfolio and Solutions in the Global Infrastructure Services with Capgemini in London; Ed Harrington, Principal Consultant in Virginia for the UK-based Architecting the Enterprise organization; Tom Plunkett, Senior Solution Consultant with Oracle in Huntsville, Alabama, and TJ Virdi, Computing Architect in the CAS IT System Architecture Group at Boeing based in Seattle. The discussion was moderated by BriefingsDirect's Dana Gardner, Principal Analyst at Interarbor Solutions.

Here are some excerpts:

Gordon: A lot of companies don’t even necessarily realize that they're using cloud services, particularly when you talk about SaaS. There are a number of SaaS solutions that are becoming more and more ubiquitous.

I see a lot more of the buying of cloud moving out to the non-IT line of business executives. If that accelerates, there is going to be less and less focus. Companies are really separating now what is differentiating and what is core to my business from the rest of it.

There's going to be less emphasis on, "Let’s do our scale development on a platform level" and more, "Let’s really seek out those vendors that are going to enable us to effectively integrate, so we don’t have to do double entry of data between different solutions. Let's look out for the solutions that allow us to apply the governance and that effectively let us tailor our experience with these solutions in a way that doesn’t impinge upon the provider’s ability to deliver in a cost effective fashion."

That’s going to become much more important. So, a lot of the development onus is going to be on the providers, rather than on the actual buyers.

Enterprise architects need to break out of the idea of focusing on how to address the boundary between IT and the business and talk to the business in business terms.

One way of doing that that I have seen as effective is to look at it from the standpoint of portfolio management. Where you were familiar with financial portfolio management, now you are looking at a service portfolio, as well as looking at your overall business and all of your business processes as a portfolio. How can you optimize at a macro level for your portfolio of all the investment decisions you're making, and how the various processes and services are enabled? Then, it comes down to a money issue.

Shadow IT

Harrington: We're seeing a lot of cloud uptake in the small businesses. I work for a 50-person company. We have one "sort of" IT person and we do virtually everything in the cloud. We have people in Australia and Canada, here in the States, headquartered in the UK, and we use cloud services for virtually everything across that. I'm associated with a number of other small companies and we are seeing big uptake of cloud services.

We talked about line management IT getting involved in acquiring cloud services. If you think we've got this thing called "shadow IT" today, wait a few years. We're going to have a huge problem with shadow IT.

From the architect’s perspective, there's lot to be involved with and a lot to play with. There's an awful lot of analysis to be done -- what is the value that the cloud solution being proposed is going to be supplying to the organization in business terms, versus the risk associated with it? Enterprise architects deal with change, and that’s what we're talking about. We're talking about change, and change will inherently involve risk.

The federal government has done some analysis. In particular, the General Services Administration (GSA), has done some considerable analysis on what they think they can save by going to, in their case, a public cloud model for email and collaboration services. They've issued a $6.7 million contract to Unisys as the systems integrator, with Google being the cloud services supplier.

So, the debate over the benefits of cloud, versus the risks associated with cloud, is still going on quite heatedly.

Skilton: From personal experience, there are probably three areas of adaptation of cloud into businesses. For sure, there are horizontal common services to which, what you call, the homogeneous cloud solution could be applied common to a number of business units or operations across a market.

But we're starting to increasingly see the need for customization to meet vertical competitive needs of a company or the decisions within that large company. So, differentiation and business models are still there, they are still in platform cloud as they were in the pre-cloud era.

But, the key thing is that we're seeing a different kind of potential that a business can do now with cloud -- a more elastic, explosive expansion and contraction of a business model. We're seeing fundamentally the operating model of the business growing, and the industry can change using cloud technology.

So, there are two things going on in the business and the technologies are changing because of the cloud.

... There are two more key points. There's a missing architecture practice that needs to be there, which is a workload analysis, so that you design applications to fit specific infrastructure containers, and you've got a bridge between the the application service and the infrastructure service. There needs to be a piece of work by enterprise architects (EAs) that starts to bring that together as a deliberate design for applications to be able to operate in the cloud. And the PaaS platform is a perfect environment.

The second thing is that there's a lack of policy management in terms of technical governance, and because of the lack of understanding. There needs to be more of a matching exercise going on. The key thing is that that needs to evolve.

Part of the work we're doing in The Open Group with the Cloud Computing Work Group is to develop new standards and methodologies that bridge those gaps between infrastructure, PaaS, platform development, and SaaS.

Plunkett: Another place we're seeing a lot of growth with regard to private clouds is actually on the defense side. The U.S. Defense Department is looking at private clouds, but they also have to deal with this core and context issue. The requirements for a [Navy] shipboard system are very different from the land-based systems.

Ships have to deal with narrow bandwidth and going disconnected. They also have to deal with coalition partners or perhaps they are providing humanitarian assistance and they are dealing even with organizations we wouldn’t normally consider military. So they have to deal with lots of information, assurance issues, and have completely different governance concerns that we normally think about for public clouds.

We talked about the importance of governance increasing as the IT industry went into SOA. Well, cloud is going to make it even more important. Governance throughout the lifecycle, not just at the end, not just at deployment, but from the very beginning.

If you think we've got this thing called "shadow IT" today, wait a few years. We're going to have a huge problem with shadow IT.

You mentioned variable workloads. Another place where we are seeing a lot of customers approach cloud is when they are starting a new project. Because then, they don’t have to migrate from the existing infrastructure. Instead everything is brand new. That’s the other place where we see a lot of customers looking at cloud, your greenfields.

Virdi: I think what we are really looking [to cloud] for speed to put new products into the market or evolve the products that we already have and how to optimize business operations, as well as reduce the cost. These may be parallel to any vertical industries, where all these things are probably going to be working as a cloud solution.

How to measure and create a new product or solutions is the really cool things you would be looking for in the cloud. And, it has proven pretty easy to put a new solution into the market. So, speed is also the big thing in there.

All these business decisions are going to be coming upstream, and business executives need to be more aware about how cloud could be utilized as a delivery model. The enterprise architects and someone with a technical background needs to educate or drive them to make the right decisions and choose the proper solutions.

It has an impact how you want to use the cloud, as well as how you get out of it too, in case you want to move to different cloud vendors or providers. All those things come into play upstream, rather than downstream.

You probably also have to figure out how you want to plan to adapt to the cloud. You don’t want to start as a Big Bang theory. You want to start in incremental steps, small steps, test out what you really want to do. If that works, then go do the other things after that.

Gordon: One example in talking about core and context is when you look in retail. You can have two retailers like a Walmart or a Costco, where they're competing in the same general space, but are differentiating in different areas.

Walmart is really differentiating on the supply chain, and so it’s not a good candidate for public cloud computing solutions. That might possibly be a candidate for private cloud computing.

But that’s really where they're going to invest in the differentiating, as opposed to a Costco, where it makes more sense for them to invest in their relationship with their customers and their relationship with their employees. They're going to put more emphasis on those business processes, and they might be more inclined to outsource some of the aspects of their supply chain.

Hard to do it alone

Skilton: The lessons that we're learning in running private clouds for our clients is the need to have a much more of a running-IT-as-a-business ethos and approach. We find that if customers try to do it themselves, either they may find that difficult, because they are used to buying that as a service, or they have to change their enterprise architecture and support service disciplines to operate the cloud.

Also, fundamentally the data center and network strategies need to be in place to adopt cloud. From my experience, the data center transformation or refurbishment strategies or next generation networks tend to be done as a separate exercise from the applications area. So a strong, strong recommendation from me would be to drive a clear cloud route map to your data center.

Harrington: Again, we're back to the governance, and certification of some sort. I'm not in favor of regulation, but I am in favor of some sort of third-party certification of services that consumers can rely upon safely. But, I will go back to what I said earlier. It's a combination of governance, treating the cloud services as services per se, and enterprise architecture.

Plunkett: What we're seeing with private cloud is that it’s actually impacting governance, because one of the things that you look at with private cloud is charge-back between different internal customers. This is forcing these organizations to deal with complexity, money, and business issues that they don't really like to do.

Nowadays, it's mostly vertical applications, where you've got one owner who is paying for everything. Now, we're actually going back to, as we were talking about earlier, dealing with some of the tricky issues of SOA.

Securing your data

Virdi: Private clouds actually allow you to make more business modular. Your capability is going to be a little bit more modular and interoperability testing could happen in the private cloud. Then you can actually use those same kind of modular functions, utilize the public cloud, and work with other commercial off-the-shelf (COTS) vendors that really package this as new holistic solutions.

Configuration and change management -- how in the private cloud we are adapting to it and supporting different customer segments is really the key. This could be utilized in the public cloud too, as well as how you are really securing your information and data or your business knowledge. How you want to secure that is key, and that's why the private cloud is there. If we can adapt to or mimic the same kind of controls in the public cloud, maybe we'll have more adoptions in the public cloud too.

Gordon: I also look at it in a little different way. For example, in the U.S., you have the National Security Agency (NSA). For a lot of what you would think of as their non-differentiating processes, for example payroll, they can't use ADP. They can't use that SaaS for payroll, because they can't allow the identities of their employees to become publicly known.

Anything that involves their employee data and all the rest of the information within the agency has to be kept within a private cloud. But, they're actively looking at private cloud solutions for some of the other benefits of cloud.

In one sense, I look at it and say that private cloud adoption to me tells a provider that this is an area that's not a candidate for a public-cloud solution. But, private clouds could also be another channel for public cloud providers to be able to better monetize what they're doing, rather than just focusing on public cloud solutions.

Impact on mergers and acquisitions

Plunkett: Not to speak on behalf of Oracle, but we've gone through a few mergers and acquisitions recently, and I do believe that having a cloud environment internally helps quite a bit. Specifically, TJ made the earlier point about modularity. Well, when we're looking at modules, they're easier to integrate. It’s easier to recompose services, and all the benefits of SOA really.

That kind of thinking, the cloud constructs applied up at a business architecture level, enables the kind of business expansion that we are looking at.

Gordon: If you are going to effectively consume and provide cloud services, if you do become much more rigorous about your change management, your configuration management, and if you then apply that out to a larger process level. Some of this comes back to some of the discussions we were having about the extra discipline that comes into play.

So, if you define certain capabilities within the business in a much more modular fashion, then, when you go through that growth and add on people, you have documented procedures and processes. It’s much easier to bring someone in and say, "You're going to be a product manager, and that job role is fungible across the business."

That kind of thinking, the cloud constructs applied up at a business architecture level, enables the kind of business expansion that we are looking at.

Harrington: [As for M&As], it depends a lot on how close the organizations are, how close their service portfolios are, to what degree has each of the organizations adapted the cloud, and is that going to cause conflict as well. So I think there is potential.

Skilton: Right now, I'm involved in merging in a cloud company that we bought last year in May ... It’s kind of a mixed blessing with cloud. With our own cloud services, we acquire these new companies, but we still have the same IT integration problem to then exploit that capability we've acquired.

Each organization in the commercial sector can have different standards, and then you still have that interoperability problem that we have to translate to make it benefit, the post merger integration issue. It’s not plug and play yet, unfortunately.

But, the upside is that I can bundle that service that we acquired, because we wanted to get that additional capability, and rewrite design techniques for cloud computing. We can then launch that bundle of new service faster into the market.

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript or download a copy. Learn more. Sponsor: The Open Group.

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